Use of our services establishes your agreement to the following terms and conditions:
- Please avoid availing of our books if you do not agree to these terms and conditions.
- You agree that you are of legal age to purchase our services listed on this website.
- By submitting your inquiry or paying for our books, you acknowledge that you have read and understood our terms and conditions.
- You acknowledge that you are legally bound by these terms and conditions, establishing the agreement between “You” and “Author Suresh.”
1.1 DESCRIPTION OF TERMS
“Website” means our domain authorsuresh.com, and the content of all these websites and their pages.
“Customer” refers to you and/or any other individual inquiry/order to authorsuresh.com.
“Company” refers to authorsuresh.com, an individual holding a valid license of literary writing in United Arab Emirates.
“Product or Services” refers to the books provided by authorsuresh.com to its customers according to their placed order.
“Order” refers to the purchase via the website, phone, chat, or email made by the customer to avail of books provided by www.authorsuresh.com.
2.1 OUR SERVICES
Read these terms and conditions before you pay against services provided by www.authorsuresh.com. Please read carefully and understand the returns, refunds, and revision policies, so you have a clear understanding of our limitations and privileges.
2.1.1 RETURNS
Due to the nature of the business and services we provide, we do not accept returns on the product we produce. For Instance, a book/manuscript being purchased and delivered is now disclosed to the reader.
If the delivered product does not meet the specified order requirements, we have an internal review mechanism that provides the revised delivery of your order at no additional cost.
2.1.2 REFUNDS
Refunds are considered case by case. Your assigned project manager will initiate the refund if we are unable to resolve your issue to the best of our skills and expertise.
We offer refunds only in specified circumstances, detailed as under:
2.1.2.1 CHANGE OF MIND:
- Company is liable to pay a 100% refund to the customer if the book has not been shipped and received. If you change your mind and decide to suspend your order after placing an order, you can ask for a full refund within 24 hours.
2.1.2.2 INCOMPETENT DELIVERY:
Customers are entitled to claim a refund once they have exhausted all the options and the book does not fulfill the requirements mentioned in the order shared by the customer.
2.1.2.3 LATE DELIVERY:
If we fail to deliver the required service on time, your refund will be processed following documentary evidence showing late delivery was the company’s fault. Please expect the book to be received in up to 10 working days from the date of purchase.
2.1.2.4 REFUND TIME FRAME:
Refunds must be appealed within ten days of order delivery subject to no revisions availed. Refunds claimed after ten days will not be entertained.